SHIPPING POLICY
Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-4 business days (not including weekends)
Average international standard delivery is 5-12 working days*.
PROCESSING TIME
Please allow 1-4 days for your order to be processed, depending on the time of the year. Once your order has been processed and dispatched, you will be sent an email with your tracking number.
CAN I CHANGE OR CANCEL MY ORDER?
You can change or cancel your order within 6 hours of placing your order.
Please send us your cancellation or chance request within 6 hours of ordering. If time has passed after this, we can not guarantee that your order will be able to be cancelled or changed as it may begun check before placing your order.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. Is your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsability of the customer to ensure all details are correct before purchase. We take no responsability for orders placed to the wrong address.
If you have entered the wrong information please ensure you contact us as soon as possible so we can change it.
Marisòl Shop Online in responsable for delivering your package to the correct building in the address given at checkout but are not responsible for the security of said package thereafter. Providing the item has been delivered to the correct GPS location of the building in the address , Marisòl Shop Online have fulfilled their duty to deliver the package.
DELIVERY TIME
Standard shipping times vary for each country due to location and strict customs. On average, the shipping window is 5-12 working days for our main shipping countries.
If you parcel is reaching or has passed the maximum shipping days stated in the table below, please contact us via the help form.